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205: Business Metrics, or Raising the Bar On Delivering Insight
Explicit Measures Podcast
How to Measure Customer Success With KPIs
The report is really interesting here the tier one each one of the KPI metrics in tier one has a little forward arrow so there's a single page for each of those metrics. On this definitions page there's a great little selectable item that says which is the accountable team if I want to look at customer success team you click that these are all the KPI's that are for that team. The support area and they have a power app built in there and so on the support tab there's like this is how we handle this if you have a problem with the data or there's an issue with this report it can go funnel back into the team.
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