205: Business Metrics, or Raising the Bar On Delivering Insight
Explicit Measures Podcast
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How to Measure Customer Success With KPIs
The report is really interesting here the tier one each one of the KPI metrics in tier one has a little forward arrow so there's a single page for each of those metrics. On this definitions page there's a great little selectable item that says which is the accountable team if I want to look at customer success team you click that these are all the KPI's that are for that team. The support area and they have a power app built in there and so on the support tab there's like this is how we handle this if you have a problem with the data or there's an issue with this report it can go funnel back into the team.
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