CSTG 197: The AI Edge in the Call Center with Tyson Chen
Can't Stop the Growth
00:00
Transforming Call Center Performance
This chapter explores the challenges faced by call center managers in providing effective feedback to customer service representatives and improving their performance. It highlights the potential of technology and AI in automating call scoring, thereby enhancing decision-making and increasing membership sales. The discussion emphasizes the importance of continuous coaching and insights gained from customer interactions to optimize operations and address issues like missed opportunities.
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