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300: Simon Sinek | How to Play the Infinite Game
The Jordan Harbinger Show
The Impersonality of Safety Announcements
Southwest requires their people to do it. They take it upon themselves and how they do it. And it makes us all actually listen. Most of us don't look up or take our headphones out for the safety announcement. Worse, the number of employees that push a recording. So we really zone it. It's not even a human being. Right? Which is the most impersonal thing in the world. Nobody wants to listen to a recording. But when we treat people like human beings, the whole process becomes human. In this day and age, humanity is something we're struggling to find.
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