72. "Stopping The Stupid" For Better Customer Experience Outcomes Over Outputs with Anthony Coppedge
Doing Customer Experience Right with Stacy Sherman
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OKRs and Agile Business
The idea behind agility is to deliver and create great deliver value in very small steps. So there's a lot of experimentation, but it's low risk because you're doing it very quickly. We've applied that with sales and marketing to really focus on what's in it for them, not what's inIt for us.
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