Live From The HIBT Summit: David Neeleman of JetBlue Airways
How I Built This with Guy Raz
00:00
Customer-Centric Leadership in Airlines
This chapter explores JetBlue's commitment to customer-centric operations, highlighting the direct engagement of management with customers to shape company culture. It also discusses the challenges faced during a major crisis in 2007 and the establishment of a customer bill of rights to rebuild trust with passengers.
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Transcript
