The C's of Capacity and Character Competency

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Training is not the answer to everything in fact maker and pipe identify a number of things that may come up that don't have things to do with training someone. Are there any barriers or challenges that are getting in the way? I kind of want to add some C's to Stephen Covey's definition of trust we talked about character competence but there's also the idea of capacity and capacity might we might be held back either by just apathy or a desire not to move on. Dave caution both of us to be sorting people into dichotomous categories when we really think about it people are hardly ever divided into they just need more training or they're completely over their head.

Bonni Stachowiak: Teaching in Higher Ed Bonni is the host of the Teaching in Higher Ed podcast, Dean of Teaching and Learning and Professor of Business and Management at Vanguard University, and my life partner. Prior to her academic career, she was a human resources consultant and executive officer for a publicly traded company. Bonni is the author of The Productive Online and Offline Professor: A Practical Guide. Listener Questions Susan asked about assessing the difference between an employee who has addressable gaps in their skills and knowledge versus when they are in over their head. Elizabeth asked our advice on managing a team member who appears over-confident in their abilities…and how to hold them accountable. Steve wondered how we handle household tasks between the two of us in the midst of our busy schedules. Resources Mentioned Analyzing Performance Problems* by Robert Mager and Peter Pipe The Alignment Problem by Brian Christian Wonder Tools by Jeremy Kaplan The Home Edit by Clea Shearer and Joanna Teplin Related Episodes The Way to Stop Rescuing People From Their Problems, with Michael Bungay Stanier (episode 284) How to Challenge Directly and Care Personally, with Kim Scott (episode 302) Five Steps to Hold People Accountable, with Jonathan Raymond (episode 306) Finding Joy Through Intentional Choices, with Bonni Stachowiak (episode 417) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.