Elevating Customer Service for Business Growth

0:48 Jason intros Rahul Vohra
3:21 Rahul gives a talk on building a "Product-Market Fit Engine"
29:42 Rahul takes questions from the LAUNCH Scale audience
37:28 Jason intros the "Future of Angel Investing" panelists: Ben Ling (Bling Capital), Clara Brenner (Urban Innovation Fund) & Jeff Clavier (Uncork Capital)
38:54 Has Silicon Valley reached peak entitlement?
41:44 Is "too much $ chasing too few companies" the new normal in VC
45:47 How important is price & valuation in decision making?
49:10 Importance of early revenue & strong board governance
52:28 How many of their biggest hits had multiple revenue models?
58:00 What is "venture-scale" in terms of growth rate?
1:02:40 How to train new associates to understand the importance of revenue quality?
1:09:13 LAUNCH Scale Partner Talk featuring Help Scout's VP of Sales Tim Thyne