From IT Trainer to Service Design: A Career Reimagined

This time we chat to James Grice, Head of Innovation & AI at Lawfront. James explains the Lawfront model alongside diving into topics like: - His firm's target of 100% AI adoption - Starting with foundational understanding of AI before moving to more complex applications - Keeping up with the current pace of change in legaltech - The likelihood of an agentic future - His journey from IT to service design to innovation & AI - The concept of a deep generalist And finally, his love of gaming memorabilia - and why sharing personal passions at work can spark authenticity and stronger connections.