Customer 'aha' moments and real examples

Why do entire organisations invest millions building resilient data centres yet leave their endpoints exposed to outages that can last days? That question kept coming back to me during my conversation with James Millington of IGEL at the Now and Next event, because it highlights a gap that most IT leaders still underestimate.

James walked me through the reality he sees every day. Companies have high availability strategies for their servers, cloud platforms, and networks, yet the devices workers rely on remain the weakest point. When ransomware or system failure hits, the response often involves scrambling for spare laptops, calling suppliers, and hoping inventory exists. As James pointed out in our chat, many firms quietly rely on a handful of unused machines sitting in a cupboard. That approach might have worked a decade ago, but today's threat landscape exposes every delay.

Our discussion centred on IGEL's dual boot approach, a fresh way to recover access within minutes by placing IGEL OS alongside Windows on the same device. Instead of waiting hours or even weeks to rebuild machines, organisations can simply switch to a secure environment that restores access to cloud apps, collaboration tools, and virtual desktops. James shared stories of analysts admitting no comparable solution exists, and of customers having light bulb moments as they calculated the true cost of endpoint recovery. The theme running underneath it all was simple. You cannot coordinate your crisis response unless your people have a working device in their hands. Everything else depends on that.

This episode also reflects a wider shift in how organisations think about resilience. Leaders are beginning to question old assumptions about failover, preparation, and what it takes to keep people productive when attacks or outages strike. The conversations I heard throughout Now and Next showed that businesses are realising the endpoint is no longer a peripheral concern. It is the gateway to every service that keeps a company running. When that gateway fails, everything slows.

James also shared lighter moments from his journey. His career began as a DJ, something he has circled back to at IGEL events, and it was fascinating hearing how skills from that era still show up in his approach to communication and timing. It reminded me how varied experiences shape the leaders driving today's conversations around security, SaaS evolution, Zero Trust, and the growing overlap between IT and operational technology.

So here is my question for you. As cyber risks rise and downtime becomes harder to tolerate, how ready do you feel for the disruption that begins at the endpoint? I would love to hear your thoughts.

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