How to Get Really Good at Customer Discovery Calls

In a brand new job, you should get really good at getting on the phone with a bunch of customers. If you talk to 20 customers, 30 customers, you're like already twice as smart as pretty much everybody on your team. Even just pick up the phone, shoot the ship. Like, don't try to sell them anything, just like a, how's your day? What's going on? And then you'll be that person in the next meeting where the sales guy will say, oh, i don't think customers care about this. Yo say, will actually joe at whatever, i just talked to him yesterday. He cares a lot about that, he was telling me

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