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Is Your Customer Relationship Critical to Your Business?
With every new product that a customer adopts, there's another degree of dependency or criticality that they're taking on our relationship. Expanding account leads to the net dollar retention, which is one of the most important numbers to the valuation of a company. And so any company that's not focused on making their customers successful and then increasing their value in the account is not going to build a large company. The idea of like o is based on the nferatract ommong to walk away and not do it again is appass of failure.