3min chapter

a16z Podcast cover image

On Fear and Leadership: Product to Sales CTOs & CEOs

a16z Podcast

CHAPTER

Is Your Customer Relationship Critical to Your Business?

With every new product that a customer adopts, there's another degree of dependency or criticality that they're taking on our relationship. Expanding account leads to the net dollar retention, which is one of the most important numbers to the valuation of a company. And so any company that's not focused on making their customers successful and then increasing their value in the account is not going to build a large company. The idea of like o is based on the nferatract ommong to walk away and not do it again is appass of failure.

00:00

Get the Snipd
podcast app

Unlock the knowledge in podcasts with the podcast player of the future.
App store bannerPlay store banner

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode

Save any
moment

Hear something you like? Tap your headphones to save it with AI-generated key takeaways

Share
& Export

Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode