How to Be Sensitive to What People Say

When you shift to distributed, a lot of your communication is going to be written. 99% of time in a work environment, the person who's sending you a message is not trying to make you feel bad. But we can often feel that way. And again, our lizard brains can kind of flare up and be again, show defensive mode. So we like to say just assume the best intent and what you receive.