
War on expertise: how to prepare and how to win
Embracing Differences
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Is There a Zero Tolerance for Mistakes?
In many industries, of many organizations, what they call a zero tolerance for mistakes. And i wonder what your thoughts are on that, garry. The evidence is very mixed about the vale zeroolerance for mistakes. This leads to worse performance, rather than better performance. Rather than saying we certainly want to cut down our mistakes, but we want to also build a rezilian cate ability for people to be able to pivot when wen ween they've made a mistake,. To notice it quickly and to recover andand prevent it from getting very serious.
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