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An Operationally-Focused CFO’s Guide to Scaling From SMB to Enterprise: Lessons From ServiceNow

Run the Numbers

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Navigating Leadership Transition at ServiceNow

This chapter explores the challenges faced during a leadership transition at ServiceNow, focusing on establishing effective sales processes amidst a difficult corporate culture. It highlights the importance of teamwork, communication, and innovative financial strategies in driving organizational change and improving performance. Additionally, the chapter discusses the complexities of pricing models and the significance of transparent customer engagement in structuring successful enterprise deals.

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