LEADING BRANDS® — Wavebreak Podcast cover image

Bespoke Post: Scaling to 300,000 Subscription Box Subscribers with Alvaro De La Rocha

LEADING BRANDS® — Wavebreak Podcast

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CX and Data and Business Intelligence Reporting to You?

CX and then data and business intelligence reporting to you? I'm just curious how that happened. Initially it was under operation, which is something actually you do see many orgs as well. But who's the only person at the company actually talking to the customers on a regular basis? It's the customer experience team. So we thought it made sense bringing that in under marketing.

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