5min chapter

What Got You There with Sean DeLaney cover image

#339 David Senra- Lessons Learned from Steve Jobs, Charlie Munger & Sam Zell!

What Got You There with Sean DeLaney

CHAPTER

The Importance of Personal Touch in Business

Estee Lauder would spend maybe 20 minutes just talking to the person making them up and then giving them free samples. She got a customer for four decades. And how many people do that? People like, "Oh, you can't do that because it doesn't scale" David: I put a lot of love in my life energy to building founders. Sam Zell reading the second door of autobiography is when one idea takes off. He says he's glad people get value out of it.

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