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Episode 124 - The Role of a Client Experience Designer
The Legalpreneurs Sandbox
How to Be a Successful Client Experience Designer
Cocky being curiosity, optimism, compassion and influence. Compassion because we need to be able to understand what lawyers are going through as they try to deliver good service to their clients. And then the last one, influence, you won't really get anywhere if you cannot sort of convey why we should be doing these things.
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