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Enhancing customer service with AI | Fergal Reid (VP of AI at Intercom)

Building With AI

CHAPTER

The Evolution of AI in Customer Support at Intercom

This chapter delves into Intercom's journey of integrating AI into customer support tools, highlighting initial skepticism and the transformative role of technologies like ChatGPT. It emphasizes Intercom's commitment to leading AI-driven customer service solutions and the disruptive potential of AI in the industry.

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