How to Communicate Effectively

Sam Harnmore: It's easy to remember T-O-E talking on eggshells. If we turn impatience into empathy and frustration into faith that we can help, it helps us communicate in a way where people choose to respond in kind. What is the biggest insight that you're taking away from this conversation? And most importantly, how can you turn that insight into action starting now? Leave a comment below and let me know.