The One About Ethics
Sibling Rivalry
How to Get a Purpose to LA of Australia
"I call Delta immediately and I get on the Delta diamond line. In five minutes, Bob, they have the, I call it," she says. "They're about to eat you up." She tells him how a colleague fought with them for 45 minutes over getting her flight changed from one airline to another. The fight was finally resolved in less than an hour.
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