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Episode #12: Interview with Gary L. Klein of MITRE

Naturalistic Decision Making

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The Need for Translation and Transformation in the Design Process

If you just focus on the most routine kinds of conversation, it's maybe easy enough to develop a system that supports humans in communicating. But it's all those corner cases and something weird happens. That's where those systems fall down. And oftentimes what we get is simply aggregation of the information from down below to the next level up.

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