Digital Transformation at the VA for Veteran Services

How did one of the world’s biggest bureaucracies successfully develop a sleek, efficient, and user-friendly online benefits experience for veterans? Today’s guest, Charles Worthington, CTO of the U.S. Department of Veterans Affairs shares how he applied a tech startup mentality to help make the VA’s services more accessible to our nation’s finest, and why he hopes to spark a “tradition of public service” in the tech industry.

Tune in to learn:

• An overview of the U.S. Department of Veterans Affairs’ digital services (2:55)
• The effort to rebuild the VA website (5:00)
• How the VA mobile app was launched (12:551)
• The state of tech in the public sector   (28:50)

Mentions:

• VA: Health and Benefits (App)
• Presidential Innovation Fellows
• United States Digital Service
• Careers - DigitalVA - Veterans Affairs

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