How to Create Process Accountability

When people are held accountable only for whether the outcome was a success or failure, they are more likely to continue with ill-fated courses of action. Exclusively praising and rewarding results as dangerous because it breathes over confidence in poor strategies. It isn't until a high-stakes decision goes horribly wrong that people pause to re-examine their practices. We shouldn't have to wait until a space shuttle explodes or an astronaut nearly drowns to determine whether a decision was successful.