9min chapter

The Glossy Podcast cover image

Cos North America's Katie Reeves: 'There is a store renaissance happening'

The Glossy Podcast

CHAPTER

Luxury Shopping Standards and Customer Behavior Evolution

Exploring the significance of quality and craftsmanship in luxury collections with a focus on sustainability, alongside insights into evolving customer behavior during the pandemic favoring a mix of online shopping and in-store experiences. Collaborative marketing strategies and the impact of AI in different domains are discussed, along with upcoming brand expansions and campaign launches.

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