The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

Engineering principles: Shaping the solution and building in small steps

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

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Engineers Shaping the Solution

Great engineers understand that collaboration is key to a great product. Shaping the solution means that engineers don't work in slos. They collaborate with colleagues across product and design teams. Problems are viewed from a variety of perspectives, making every solution more three-dimensional. This makes for smoother processes, more effective dynamics and ultimately much better products.

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