#98 - Customer-Centricity in Practice with Ferdinand Goetzen of Reveall
Awkward Silences
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Is Your Feedback Really Making a Difference?
Most companies, if they have custe success, are cosst ith support, an like a chat function that if a customer says, hey, is this bug? When the bug gets fixed, you relay it back to that team. You can use those same channels and those same approaches just to say, hey, we built this because your feedback really made a difference. In also sharing it back with the users who are giving you this free insight. To rit rquested this, ike you personally, or people like you, many of you requested this. We paid attention and we built this. This is not just totally us coming up with random stuff to create. We're
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