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We're In A Video Game - WAN Show June 23, 2023

The WAN Show

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Amazon's Iliad Cancellation Process

The FTC said Amazon prompted customers to subscribe to prime repeatedly and made it hard to find the button to proceed without subscription during checkout. The cancellation process would then bombard customers with offers that are intended to change their mind over the course of several unnecessary cancellation steps. According to the lawsuit, this lengthy cancellation process was known internally as the Iliad after the 15 hour epic poem that recounts the events of the Trojan war.Amazon has said these claims are false on the facts and the law and that by design, we make it clear and simple for customers to both sign up for and cancel the prime.

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