The FTC said Amazon prompted customers to subscribe to prime repeatedly and made it hard to find the button to proceed without subscription during checkout. The cancellation process would then bombard customers with offers that are intended to change their mind over the course of several unnecessary cancellation steps. According to the lawsuit, this lengthy cancellation process was known internally as the Iliad after the 15 hour epic poem that recounts the events of the Trojan war.Amazon has said these claims are false on the facts and the law and that by design, we make it clear and simple for customers to both sign up for and cancel the prime.

Get the Snipd
podcast app

Unlock the knowledge in podcasts with the podcast player of the future.
App store bannerPlay store banner

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode

Save any
moment

Hear something you like? Tap your headphones to save it with AI-generated key takeaways

Share
& Export

Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode