Episode 100: Go Ahead, Caller.
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The Importance of Empathy in Communication
"Just picking up the phone and calling is enormously better than emailing, obviously," he says. "I don't like getting random phone calls, but I do this with Dan sometimes." He's had a lot of people from Indiana call him to ask about his kids' eating habits. 'It really is easier to get two people on a phone for three minutes,' he says.
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