Navigating Workplace Conflicts

This chapter emphasizes the necessity of face-to-face communication in addressing workplace conflicts and minimizing drama, contrasting it with the pitfalls of digital interactions. It discusses the role of leaders in managing conflict dynamics and highlights the significance of body language and active listening in fostering a positive work environment. Additionally, the chapter explores the challenges posed by high-performing individuals who create drama, ultimately advocating for tough decisions to ensure a healthy organizational culture.