2min chapter

The Jordan Harbinger Show cover image

414: Jonah Berger | How to Change Anyone's Mind

The Jordan Harbinger Show

CHAPTER

The Cost of Inaction and Servicing

How do we get people past switching costs, past loss aversion? You mentioned two ways. One surface the cost of inaction and two burn the ships. I think one sort of seems really clear, but I'd love to hear you explain how these work.

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