Scale #1 - How to be customer centric in a high growth environment
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
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Harnessing Customer Feedback for Marketing Success
This chapter emphasizes the vital role of customer feedback in marketing, highlighting its importance for building trust and understanding consumer needs. It discusses how effective feedback mechanisms can not only improve marketing strategies but also enhance employee engagement and retention within organizations.
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