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The Art of saying 'No' and still being Customer Centric
The SaaS Revolution Show
Is There an Art to Say No?
The more important one is to openly talk about losses, right? If we bring in a wrong customer and the customer actually leaves in three months because of a misfit, where we go down the implementation path, then if we don't find a fit customer has to be turned out. So it's very important to educate the them more and more about it and why it's painful. Like a at scale, incentives are really helpful, like the incentive structures to penalized sale steam. And i think we have never shied away from pointing them to alternate options, even if they are competitors. Be having that authentic conversation with the customer is superhelthful. As a customer, ichi
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