The Art of saying 'No' and still being Customer Centric
The SaaS Revolution Show
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Is There an Art to Say No?
The more important one is to openly talk about losses, right? If we bring in a wrong customer and the customer actually leaves in three months because of a misfit, where we go down the implementation path, then if we don't find a fit customer has to be turned out. So it's very important to educate the them more and more about it and why it's painful. Like a at scale, incentives are really helpful, like the incentive structures to penalized sale steam. And i think we have never shied away from pointing them to alternate options, even if they are competitors. Be having that authentic conversation with the customer is superhelthful. As a customer, ichi
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