The speaker explores concepts in the restaurant industry that they find intriguing, with a focus on Chick-fil-A's long-term success and the significance of creating systems to enhance customer interaction. They also express interest in smaller operations, acknowledging the difficulties they may face but emphasizing the potential for growth if excitement is generated.
How do you build a restaurant chain with lines out the door?
Dylan Lewis caught up with Ron Shaich, the former CEO of Panera and Au Bon Pain, the current Chairman of Cava, and author of the upcoming book Know What Matters: Lessons from a Lifetime of Transformation. At a live Motley Fool member event in New York, they discuss:
- Past, present, and future cravings of the American eater
- Fighting against the “pervasive short-termism in our capital markets.
- And the future of automation in food
Ticker discussed: CAVA
Host: Dylan Lewis Guest: Ron Shaich
Producer: Mac Greer, Mary Long Engineer: Tim Sparks
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