LLMs and the future of intelligence, with Paul Sweeney, Webio
VUX World
The Future of Customer Service
The focus isn't going to change for customer service for a while. I can see that kind of a thing being like dynamically produced products of dynamically produced services as something that will be useful in the future. If they feel really natural and they're kind of compelling, and they've got some legal status at the end of it. So I think that'll be interesting. The question is how auditable they are and how much privacy they guarantee in that process at the same time.
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