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#122: Bill Rhodes, CEO of AutoZone – Value those you lead

How Leaders Lead with David Novak

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Gotcha at AutoZone

AutoZone has a practice called Gotcha, which means go out to the customer's automobile. "We encourage and incentivize our folks to go out of the store and go to the car," he says. A lot of times we're hiring new auto-zones that don't have automotive knowledge,. But more than anything else on the training front, we train them how to be an auto-zoner.

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