Optimizing Developer Engagement through Real-Time Feedback and Periodic Surveys

14min Snip

00:00

Play full episode

Summary

Transcript

Episode notes

The chapter delves into the implementation of real-time feedback systems and periodic surveys to enhance developer engagement within the organization. It emphasizes the importance of collecting and analyzing data to improve developer productivity and happiness while highlighting the pitfalls of relying solely on volume metrics for measuring performance.

Max Kanat-Alexander and Or Michael Berlowitz (Berlo), share how they gather both periodic and real-time feedback from developers.

Discussion points:

Overview of the listening channels used by Max and Berlo’s team - [00:00:58]
Origin story of the Developer Engagement and Insights team - [00:02:49]
Perspectives on volume metrics - [00:05:00]
How the periodic surveys work - [00:08:51]
Investment required to build the periodic surveys and real-time feedback - [00:14:20]
How results are handled - [00:15:28]
How the real-time feedback tool works - [00:21:40]
Where the idea for the real-time feedback tool came from - [00:25:15]
Building an MVP for the real-time feedback tool - [00:028:58]
Other stakeholders involved in triaging feedback - [00:35:40]
The experience developers have when encountering the real-time feedback tool - [00:37:34]
How feedback collected via surveys differs from that of the real-time feedback tool - [00:40:44]
Advice for other teams considering implementing this approach - [00:41:46]