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27. Customer Journey Management (feat. Kim Salazar, Sr. UX Specialist at NN/g and Jochem van der Veer, CEO/Co-Founder of TheyDo)
NN/g UX Podcast
Yocham's Journey to Customer-Centric Work
Kim Yocham is the co-founder and CEO of journey management firm, Yocham. She says her company helps Fortune 500 companies embed a cultural design thinking in their work. "We are actually bringing it to the world because it seems like everyone is figuring it out," she said.
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