Accelerating Innovation through AI in Development

This chapter explores the integration of AI in development environments, emphasizing the importance of experimentation to boost developer productivity in the travel industry. It also highlights the challenges posed by technical debt, which can obstruct progress toward greater innovation.

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In this episode of Engineering Enablement, host Laura Tacho talks with Bruno Passos, Product Lead for Developer Experience at Booking.com, about how the company is rolling out AI tools across a 3,000-person engineering team.

Bruno shares how Booking.com set ambitious innovation goals, why cultural change mattered as much as technology, and the education practices that turned hesitant developers into daily users. He also reflects on the early barriers, from low adoption and knowledge gaps to procurement hurdles, and explains the interventions that worked, including learning paths, hackathon-style workshops, Slack communities, and centralized procurement. The result is that Booking.com now sits in the top 25 percent of companies for AI adoption.

Where to find Bruno Passos:

• LinkedIn: https://www.linkedin.com/in/brpassos/

• X: https://x.com/brunopassos

Where to find Laura Tacho:

• LinkedIn: https://www.linkedin.com/in/lauratacho/

• X: https://x.com/rhein_wein

• Website: https://lauratacho.com/

• Laura’s course (Measuring Engineering Performance and AI Impact) https://lauratacho.com/developer-productivity-metrics-course

In this episode, we cover:

(00:00) Intro

(01:09) Bruno’s role at Booking.com and an overview of the business

(02:19) Booking.com’s goals when introducing AI tooling