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28min chapter
Ep 25: Intercom Co-Founder Des Traynor on Building Winning AI Strategy and Where We Are in the AI Adoption Curve
Unsupervised Learning
The Evolution of AI Releases and Building Guardrails
In this chapter, they discuss the evolution of their releases and the features they added to their user-facing chopper. They talk about the importance of building guardrails and preventing hallucinations in their AI system. They mention the need for a good torture test to evaluate the system's behavior and the challenges of prioritizing context and resolving conflicts. They also mention the evaluation process they use to select the model based on factors like trust, cost, reliability, stability, uptime, malleability, and speed.
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