EP 183 | Geoffrey Moore - How your churn and retention is impacted by your stage of growth
CHURN FM
00:00
Is Your Company Through Performance Metrics?
In the venture capital world, we actually care only about power. The phrase we try to use for it in our consulting practice is performance metrics versus power metrics. Any sale as a performance metric, if I sold $10, I got $10 in my performance scorecard. But the question is that a good sale or a bad sale? So I could get, I could make $10 in the performance, but I might have lost points on my power scorecard because I sold it to the wrong customer and other wrong feature. Conversely, if I can sell the same case into the same customer base and build momentum and build local power and an ecosystem starts to form around me, my power metrics
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