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How to Reduce Chaurn in a Sass Company
The number one thing we have to look at is cancellations. We need to ask them why okay because that's where the gold lives Too often people just are too quick to dismiss Oh, they left because they didn't want to win or they canceled because you know, they weren't willing to do the work. The other thing to understand is there's this thing called the growth ceiling Okay, and the growth ceiling if you have a subscription business I can tell you to the day when you're gonna hit your growth ceiling.