Invest Like the Best with Patrick O'Shaughnessy cover image

Sean Feeney - Reinventing the Restaurant Business - [Invest Like the Best, CLASSICS]

Invest Like the Best with Patrick O'Shaughnessy

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Cultivating Customer Connections

This chapter explores the significance of creating lasting relationships with restaurant customers, focusing on the entire dining journey from reservation to post-visit interactions. It emphasizes the balance between operational efficiency and customer satisfaction, providing insights into enhancing the dining experience through understanding customer expectations and fostering a creative work environment.

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