Leaders need to unlock the insides of people, and feed forward is one tool in a leader's tool kit that allows him or her to set those condiions for positive and lasting change. Leaders can do this with just a few tweaks in how they approach these conversations - it's not an overhaul of the system. It's about making small, incrementally positive changes in the way we look at people and performance so that we're ultimately doing the real work of leading others.

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