The chapter focuses on strategies for rebuilding the reputation of a family manufacturing business post-COVID, emphasizing personal apologies to reconnect with old clients. It highlights the significance of exceeding customer expectations for generating referral business and stresses the importance of personalized communication and actions in building long-term relationships.
On today's episode, Andy answers your questions on how to shift your mindset from, "what happens if I do this" to "what happens if I don't," the best way to handle customers when you offer a scarce product, and how to catch up in life when you screwed around a portion of your life.