3min chapter

eCommerce Podcast cover image

The Disney Principle: Transforming Customer Experience

eCommerce Podcast

CHAPTER

How to Reduce Friction in an E-Commerce Business

The advent of things like GDPR has made things a bit more frictionful, which would be an interesting one. When you ask people to sign up to a newsletter, that's all you really need is their name and email. You could probably get away with that email, again, reduce infriction. So, do you really need to recapture on an email signup? Do you want to do the double opt-in? How can you reduce that friction?

00:00

Get the Snipd
podcast app

Unlock the knowledge in podcasts with the podcast player of the future.
App store bannerPlay store banner

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode

Save any
moment

Hear something you like? Tap your headphones to save it with AI-generated key takeaways

Share
& Export

Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode