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Episode 128: Scaling Product Operations with Blake Samic, Former Global Head of Product Operations at Stripe and Uber

Product Thinking

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How to Measure Success of Product Operations

So I kind of split up my mental model of always how we were set up was we had this one central group that was really building things. And then we also had people that were very embedded thinking about one particular product, like how do I take strike terminal to market and beta test it? So those measures were a bit different. But for metrics of that type of program, we really think about those programs as almost like hygiene, like they're not meant to end. Like once you put that in, you want them to be operating at a quality level that you set up to get to.

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