The Third Thing That Sheopsan Does Is Lead With Talking, Not With Listening

The third thing that people do is that they lead with talking, not with listening. Sheopsan: What i find is much more effective is to lead with listening. There's a great study by zenger and folkman where they were asking employees to rate how good their manager was at giving feedback. If you listen first, that person thinks you're now a better feedback ever. By listening first, you're showing more empathy.