S2 Ep28: Jason Mesut - Shaping Design
Power of Ten with Andy Polaine
00:00
Service Design - It's Not a Craft, but a Blend of Design and Organizational Change
I think interaction design and the ICA community always struggled with, well, what is interaction design in this context? And sometimes it's been kind of played out into a wider systemic context and sales design. But COVID has been this amazing thing to show how the smallest connector to the big can have an impact on everything from social distancing to global supply chains.
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