AI meets tech's friction paradox
People vs Algorithms
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Introduction
Brian Marcy: The gospel of frictionless experiences is preached by Silicon Valley's pre-scast of product managers. He says the remove friction playbook is unlikely to be sufficient with AI, not with doomsday scenarios in the ether. But some friction is necessary in the real world because life is complex and optimizing small details ad infinitum can cause people to lose sight of the essential question - what are we trying to do here?
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