Eric Landry is a seasoned AI and Machine Learning leader with extensive expertise in software engineering and practical applications in NLP, document classification, and conversational AI. With technical proficiency in Java, Python, and key ML tools, he leads the Expedia Machine Learning Engineering Guild and has spoken at major conferences like Applied Intelligence 2023 and KDD 2020. AI in Healthcare // MLOps Podcast #249 with Eric Landry, CTO/CAIO @ Zeteo Health. // Abstract Eric Landry discusses the integration of AI in healthcare, highlighting use cases like patient engagement through chatbots and managing medical data. He addresses benchmarking and limiting hallucinations in LLMs, emphasizing privacy concerns and data localization. Landry maintains a hands-on approach to developing AI solutions and navigating the complexities of healthcare innovation. Despite necessary constraints, he underscores the potential for AI to proactively engage patients and improve health outcomes. // Bio Eric Landry is a technology veteran with 25+ years of experience in the healthcare, travel, and computer industries, specializing in machine learning engineering and AI-based solutions. Holding a Masters in SWE (NLP thesis topic) from the University of Texas at Austin, 2005. He has showcased his expertise and leadership in the field with three US patents, published articles on machine learning engineering, and speaking engagements at the 2023 Applied Intelligence Live, 2020 KDD conference, Data Science Salon 2024, and former leader of Expedia’s MLE guild. Formerly, Eric was the director of AI Engineering and Conversation Platform at Babylon Health and Expedia. Currently CTO/CAIO at Zeteo Health. // MLOps Jobs board https://mlops.pallet.xyz/jobs // MLOps Swag/Merch https://mlops-community.myshopify.com/ // Related Links Website: https://www.zeteo.health/ Building Threat Detection Systems: An MLE's Perspective // Jeremy Jordan // MLOps Podcast #134: https://youtu.be/13nOmMJuiAo --------------- ✌️Connect With Us ✌️ ------------- Join our slack community: https://go.mlops.community/slack Follow us on Twitter: @mlopscommunity Sign up for the next meetup: https://go.mlops.community/register Catch all episodes, blogs, newsletters, and more: https://mlops.community/ Connect with Demetrios on LinkedIn: https://www.linkedin.com/in/dpbrinkm/ Connect with Eric on LinkedIn: https://www.linkedin.com/in/jeric-landry/ Timestamps: [00:00] Eric's preferred coffee [00:16] Takeaways [01:16] Please like, share, leave a review, and subscribe to our MLOps channels! [01:32] ML and AI in 2005 [04:43] Last job at Babylon Health [10:57] Data access solutions [14:35] Prioritize AI ML Team Success [16:39] Eric's current work [20:36] Engage in holistic help [22:13] High-stakes chatbots [27:30] Navigating Communication Across Diverse Communities [31:49] When Bots Go Wrong [34:15] Health care challenges ahead [36:05] Behavioral health tech challenges [39:45] Stress from Apps Notifications [41:11] Combining different guardrails tools [47:16] Navigating Privacy AI [50:12] Wrap up